Frequently Asked Questions

1. When does The Non-Stop Big Day Out start and finish?
The Live Big Day Out stream starts at 11am and finishes at 7pm.

2. I can see the live stream player but it is blank?
The stream may take a few moments to load - depending on your internet connection speed.
If after a few minutes you are still having problems please refresh or close your browser and try again.

3. I can't see the live stream player?
Do you have Flash player installed on your computer? If you don't you will see a message on the player window that says "download Flash player" You need it do this to view the stream. Download and install it
now (its free and only takes a minute).

In order to see the control panel and select the bit rate suited to your connection, hover at the bottom of the player, as shown below, and select your desired rate.

4. Can I change the volume on the player or watch in fullscreen?
Yes, if you place your mouse over the video player window a grey control bar will appear at the bottom.
You can stop the player, adjust the volume and show in fullscreen mode on this control bar.

5. The video jumps and doesn't play fluidly for me what can I do?
You may be watching a higher bitrate than your internet connection can maintain. Click ”Bitrate: 768k” at the bottom of the video and select from the lower bitrates. Also, ensure others are not using the Internet on your network as you will all be competing for the available bandwidth.

6. Audio issues
The Non-Stop Big Day Out Gig is being recorded live in a concert environment. The level and quality of sound may fluctuate throughout the day. And there will be a lot of background noise.

7. How much data will I use when I watch the Non-Stop Big Day Out stream?
We offer four different bitrates. Please use the table below to work out how much data transfer there will be for each of these.

 
8. Streaming Technology Backup
In the unlikely event that our Flash stream does not work, we will stream the Non-Stop Big Day Out on Windows Media, in which case you need Windows Media Player or Flip4Mac installed on your computer.

Please note - Windows Media is a back-up option only so you only need to download Windows Media Player if the flash stream is not working.

If it is still not working

• If you are still having problems please refresh or close your browser and try again.
• Please leave us a comment below, or under the player.
  
• Tell us what type of browser you are using (Internet Explorer, Firefox, Safari etc) and what type of internet connection you have.