Frequently Asked Questions

When does The Non-Stop Gig start and finish?
Streaming of this exclusive live event begins at 12:00pm Sunday 6 December and finishes 12 hours later at 12.00am Monday 7 December.


I can see the live stream player but it is blank?
The stream may take a few moments to load - depending on your internet connection speed.
If after a few minutes you are still having problems please refresh or close your browser and try again.


I can't see the live stream player?
Do you have Flash player installed on your computer? If you don't you will see a message on the player window that says "download Flash player" You need it do this to view the stream. Download and install it
now (its free and only takes a minute)


Can I change the volume on the player or watch in fullscreen?
Yes, if you place your mouse over the video player window a grey control bar will appear at the bottom.
You can stop the player, adjust the volume and show in fullscreen mode on this control bar

The video jumps and doesn't play fluidly for me what can I do?
You may be watching a higher bitrate than your internet connection can maintain. Click ”Bitrate: 768k” at the bottom of the video and select from the lower bitrates. Also, ensure others are not using the Internet on your network as you will all be competing for the available bandwidth.

Audio issues
The Non-Stop Gig is being recorded live in a concert environment. The level and quality of sound may fluctuate throughout the day.

How much data will i use when i watch the Non-Stop Gig stream?
We offer four different bitrates. Please use the table below to work out how much data transfer there will be for each of these.

Bitrate	1 minute	30 minutes	1 hour
256k	1.7MB	50MB	100MB
384k	3.3MB	100MB	200MB
768k	5.0MB	150MB	300MB

 

Streaming Technology Backup
In the unlikely event that our Flash stream does not work, we will stream the Non-Stop Gig on Windows Media, in which case you need Windows Media Player or Flip4Mac installed on your computer.

Please note - Windows Media is a back-up option only so you only need to download Windows Media Player if the flash stream is not working.

If it is still not working

• If you are still having problems please refresh or close your browser and try again.
• Please leave us a comment below, or under the player.
  
• Tell us what type of browser you are using (Internet Explorer, Firefox, Safari etc) and what type of internet connection you have.